You can find most commonly asked questions here, but if you are still in doubt feel free to contact our customer support team.
Ice On Us is a trading name of Ice On Us LTD Reg. No. 81547. Ice On Us is authorized and regulated by Republic of Marshall Islands.
Ice On Us runs a Client Service Desk 5 days a week between 9am – 5pm, Monday to Friday. To contact the Client Service Desk you can e-mail us at support@iceonus.com.
Ice On Us offers multi-channel funding including bank transfer, Help2pay, Paytrust, and Payment Asia.
Ice On Us has a minimum deposit requirement of $50 (of your base currency) for Standard Accounts. The minimum deposit requirement for Pro Accounts is $20,000 (of your base currency).
You can have your trading account based/denominated in any of the following currencies: EUR, USD, GBP, PLN, AED
If using your own bank to convert funds from another currency, you may be subject to high conversion fees. Please contact our Customer Support by sedning email to support@iceonus.com for alternative options.
If you have funded your Ice On Us account via bank transfer, the funds will need to clear before they appear in your trading account and become available for use. This can take 2-5 working days depending on your location and bank.
If you have funded your Ice On Us account via Help2pay, Paytrust or Payment Asia, funds will usually be available in your account within a day of completing the transaction.
Log into the Ice On Us Secure Client Portal and submit a withdrawal request. You can submit a withdrawal request at any time.
Please note that funds can only be withdrawn to a bank account in the same name as the trading account, i.e. if you have a company account you can’t withdraw funds to an account in the name of an individual.
Yes. Ice On Us supports the following base currencies for your trading account: EUR, USD, GBP, PLN, AED
You can submit a withdrawal request at any time through your Ice On Us Secure Client Portal.
Ice On Us cannot guarantee same day value for receipt of funds. Processing times are subject to the bank processing times but typically can take between 1-2 days for local transfers. International Transfers may take 2 – 5 days to be received.
You can check your trading history and open positions at any time via your Ice On Us Secure Client Portal.
You will also receive a daily account statement if there is trading activity during that day, and a monthly statement at the beginning of each month.
Our Standard Account allows you to trade over 470 different instruments including Commodity futures, Global Equity CFDs, Indices, Commodities, Bitcoin and Litecoin. You can view the complete list of Ice On Us financial instruments in the Financial Markets on our website.
The opening hours for our Margin FX Contracts match the foreign exchange markets. Foreign exchange markets trade continuously.
They open at 7:00AM Monday morning AEST (09:00AM AEDT during summer time, 1 December to 1 March) and remain open until 6:00AM Saturday morning AEST (08:00 AEDT AM during summer time, 1 December to 1 March). They are open 24 hours a day during this period.
As our offering is very broad (over 470 instruments in Standard Accounts) some instruments might have slightly different trading hours.
You can check minimum trading step size for each Ice On Us financial instrument in the Specification on MT5 Platform.
Our prices derive from the aggregation of our various counterparties providing access to the underlying markets. You only deal with Ice On Us.
The Ice On Us MetaTrader 5 server is running on UTC (AEST) and UTC+1 (AEDT) during summer time (1 December to 1 March). Daily bars on the chart will represent the UK time zone.
Ice On Us Demo Accounts are active for 30 days.
If you’d like to avoid the expiry, contact our Client Service Desk to discuss the requirements for an extension at support@iceonus.com.
Ice On Us allows trading of micro lots, for example a 0.01 lot, which is the equivalent of 1,000 base currency. As our offering is very broad (over 470 instruments in our Standard Account) some of the instruments may have a different minimum deal or trading step size.
You can check minimum trading step size for each Ice On Us financial instrument in the Specification on MT5 Platform.
Ice On Us allows most types of trading including EAs, scalping and hedging.
The online application will generally only take 5 minutes to complete. Where a potential client can be electronically verified or all required ID documents are submitted online, the account can be set up within 1 working day.
Ice On Us allows you to have multiple live and demo accounts in different base currencies.
You can open new live and demo accounts easily at any time through our Ice On Us Secure Client Portal.
Maximum leverage for a Standard Account with Ice On Us is 500:1 (500:1 for Pro accounts). As our offering is very broad (over 470 instruments in Standard Accounts) some of the instruments might have different margin requirements.
You can check margin requirements for each Ice On Us financial instrument in the Specification on MT5 Platform.
Yes, Ice On Us allows all Expert Advisors, including scalping EAs.
You can be logged into the same live account on multiple devices.
The main difference is that Standard Accounts are pure spread, on more than 470 instruments. Pro Accounts are commission based and provide institutional grade tight spreads.
For a comparison of our trading accounts visit the Account Types section of our website to determine which account is right for you.
No, there is no cost involved in opening an account with Ice On Us.
Log into your trading account at the MT5 platform
Select ‘Tools’ in the menu, then click ‘Options’
Select the ‘Server’ tab and click ‘Change’ button next to the password box.
If you have forgotten your MT5 password, you will need to contact our Client Support Team at support@iceonus.com.
Our Client Service Desk will be more than happy to help you with changing your account details. Please e-mail us at support@iceonus.com.
Ice On Us offers MetaTrader 5 platform for computers and mobile devices. We also offer WebTrader which allows users to trade from anywhere using an internet browser. All these platforms are offered free of charge.
When you register an account with us, you will be given an access to our Ice On Us Secure Client Portal. On the Client Portal, you will find a link to download the trading platforms along with the instructions how to start using them. You can also download MT5 from the “Platforms” on our website
The Ice On Us MetaTrader 5 server is running on GMT+0. This time frame cannot be change on the trading platform.
Yes, Ice On Us provides a mobile trading platform for both Android and iOS. You can download the software from the “Platform” tab on our website. All these platforms are offered free of charge with your trading account.
This may occur when you use an incorrect username or password. If you still have trouble after many attempts at trying different combinations, please contact us at support@iceonus.com.
The price displayed on MT5 is the bid price (selling price).
You can just log into our Ice On Us Secure Client Portal and click on the “Open a Demo account” button. You will then be asked to select a Demo Standard account. In the next step, you can choose the base currency and leverage.
By convention the foreign exchange markets adjust the value of an open position to reflect the different interest rates applicable to the underlying currencies.
If you have an open position at the end of day during which you have taken the long/bought side in the high yielding currency, then the value of the swap fee is typically in your favour to reflect the difference between the interest rates on the two currencies.
If you have an open position at the end of a day during which you have taken the long/bought position in the low yielding currency, then the value of the swap fee is typically against you. In certain market conditions, Ice On Us may require Clients to pay a Swap Fee where ordinarily they would have received a Swap Fee. Ice On Us applies swaps daily at midnight AEST MT5 Server time Triple daily swaps are applied on Wednesday (midnight AEST) for the applicable currency pairs. Swaps for CFDs on spot indices, commodities, stocks, and crypto-currencies are applied on Fridays. Swap Fees are applied in the base currency of your account. The Swap Fee accrues whilst the position remains open and is credited or debited to your account when the trade is closed.
Swap rates can be found on the Ice On Us MT5 trading platform. To see the swap charges for a currency position:
Right click on an instrument in the ‘Market Watch’ panel of MT5 (left hand side).
Then click ‘Specifications’.
This will display all the features of the instrument including the relevant swap rates.
If you need further assistance with locating swap rates on the Ice On Us MT5 platform, please do not hesitate to contact client services at support@iceonus.com.
There are no commissions charged on transactions executed in our Standard Account except for stock based CFDs which do incur a commission.
Please e-mail us at support@iceonus.com.
Ice On Us allows trading of micro lots i.e. 0.01 lot which is the equivalent of 1,000 of the base currency. As our offering is very broad (over 470 instruments in Standard Accounts) some of the instruments may have different minimum deal/trading step size.
You can check the step size for each Ice On Us financial instrument in the Specification on MT5 Platform.
For both Standard Accounts and Pro Accounts, there are no distance requirements when placing stop-loss and take-profit orders.
Our spreads are variable but we do our best to make sure that Ice On Us offering is very competitive in the market. Feel free to log into one of our trading platforms to check our spreads and execution.
Spread is the difference between the Bid (Sell) price and the Ask (Buy) price in the market quote.
Buy Stop – Above Market Price i.e. You set the stop above the market so when the market hits the point you open the contracts on price strength.
Sell Stop – Below Market Price i.e. You set the stop below the market so when the market hits the price, you open the contracts on price weakness.
Sell Limit – Above Market Price i.e. You set the price above the market price as you wish to open a short position at a more favourable price than the current market price.
Buy Limit – Below Market Price i.e. You set the price below the market as you wish to open a long position at a more favourable price than the current market price.
Buy Stop Limit – The combination of a stop order and a buy limit order. As soon as the future Ask price reaches the stop-level indicated in the order (the Price field), a Buy Limit order will be placed at the level, specified in Stop Limit price field. A stop level is set above the current Ask price, while Stop Limit price is set below the stop level.
Sell Stop Limit – This order is a stop order to place a Sell Limit order. As soon as the future Bid price reaches the stop-level indicated in the order (the Price field), a Sell Limit order will be placed at the level, specified in Stop Limit price field. A stop level is set below the current Bid price, while Stop Limit price is set above the stop level.
Monday 8:00 AEST MT5 Server Time and 10:00 AEDT during summer time (1 December to 1 March).
With Ice On Us you can trade Gold against the USD, EUR, and AUD
100 ounces = 1.0 Standard Lot ($1 USD/EUR/AUD for each Pip Movement)
10 ounces = 0.1 Mini Lot ($0.10 USD/EUR/AUD for each Pip Movement)
1 ounce = 0.01 Micro Lot ($0.01 USD/EUR/AUD for each Pip Movement)
Gold is traded against the USD, EUR, and AUD so is equivalent to FX (Swaps are calculated daily, triple day swap on Wednesday)
With Ice On Us you can trade Silver against the USD, EUR, and AUD
5000 ounces = 1.0 Standard Lot ($5 USD, EUR, and AUD for each price tick)
500 ounces = 0.1 Mini Lot ($0.50 USD, EUR, and AUD for each price tick)
50 ounces = 0.01 Micro Lot ($0.5c USD, EUR, and AUD for each price tick)
Silver is traded against the USD, EUR and AUD so is equivalent to FX (Swaps are calculated daily, triple day swap on Wednesday)
Dates of rollovers are available in the rollover table
At rollover day we switch off trading for 30 minutes before midnight (from 23:30 until 24:00)
We calculate base value (difference between one of the following futures contracts and currently expiring futures contract).
When the base value is positive we deduct this value for long orders and add this value to short orders (reverse for negative base value). Both financial operations are calculated in swap field for all CFDs being rolled and held overnight.
When the market reopens, the base value is typically offset by a change in the unrealised profit or loss (e.g. positive base value added to swap field is offset by negative change in profit or loss).
